Document Integrity Guard
More Reliability for Customers Than Storing Documents Themselves?
In today's digital world, customers rely on their smartphones for nearly everything, including managing their insurance policies. As a result, storing important documents like policy terms is often overlooked. In the past, customers might have saved these documents on their computers or in physical folders, but this has now become the exception rather than the rule. The Document Integrity Guard offers an innovative solution that ensures peace of mind not only for insurers but also for their customers.
Document Integrity Guard by DocRevolution
The Document Integrity Guard provides insurers with a powerful tool to ensure the integrity and availability of their documents, whether created within DocRevolution or elsewhere.
This solution consists of four core components:
Authenticity Hashing - Generates unique hashes for documents to establish a digital fingerprint, ensuring any modification results in a completely different hash.
BlockSeal Process - Records the hash along with associated URLs and aliases on a blockchain, creating an immutable record of the document’s integrity.
IntegrityWatch - Periodically checks whether documents remain unchanged by verifying the hash behind the stored URLs.
IntegrityAudit Report - Enables insurers to demonstrate which version of a document was available at a specific time and confirm that it has remained unchanged.
Customers No Longer Store Documents - And That’s Understandable
Let’s be honest: in today’s digital era, few customers actively store their received policy terms or other important documents. Only a small fraction saves PDFs on their computers, and even fewer regularly back up their administrative files.
The Overwhelming Flood of Information
Insurance companies, banks, government agencies, and other organizations send a massive amount of information to their customers, ranging from policy terms and contracts to updates and newsletters. For the average customer, organizing and managing these documents is nearly impossible. Moreover, storing every document on a phone or computer is not only impractical but also poses risks, such as data loss due to technical failures or cyberattacks.
A Better Guarantee for Customers?
What makes the Document Integrity Guard unique is that it provides greater security for customers than if they were to store their policy terms themselves. By continuously monitoring the integrity of documents and their associated URLs, the Document Integrity Guard guarantees that customers can always access the exact version of their policy terms—whether from the time of purchase or renewal. Additionally, it gives insurers the ability to prove which version of a document was provided.
In case of a dispute, the burden of proof does not lie with the customer. Instead, insurers can use the Document Integrity Guard to verify that a document has not been altered and was available at a given time. This eliminates the stress and uncertainty for customers who might otherwise feel pressured to prove they saved the correct version of their policy terms.
Building Trust with the Document Integrity Guard
In a world where information exchange is increasingly complex, and customers are less likely to store documents themselves, the Document Integrity Guard provides a solution that relieves them of this responsibility. By ensuring that policy terms remain accessible via the original URL or an alias, such as in a customer portal, while guaranteeing document integrity, insurers can offer a higher level of reliability.
Insurers now have a powerful tool to demonstrate that their documents remain accessible and unchanged for a period appropriate to their purpose. This reinforces customer trust and provides peace of mind, knowing that their important information is protected without requiring any extra effort on their part.
